tiptapp.cloud

Privacy Policy & User Terms

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1. Overview

TipTapp is a contactless tipping platform designed for the gig economy, enabling users to send tips remotely without face-to-face interaction. The platform minimizes personal data usage while allowing limited, user-controlled identification during tip interactions.

This policy explains how data is collected, used, stored, and protected while using the TipTapp application.

2. Data Collection & Use

2.1 Account Information

  • Users currently register using Google Sign-In.
  • We receive and store:
    • Email address (for account identification and communication)
  • Users may optionally define a profile display name, which is shown to the other party when requesting or approving a tip.
  • We do not require real names, phone numbers, or additional identifying details.

2.2 Payment Processing

  • TipTapp does not collect, process, or store credit card or bank account details.
  • All payments, wallet balances, and withdrawals are handled by Stripe, a third-party payment processor.
  • Stripe may collect and process personal and financial data in accordance with its own privacy policy.

3. Location & QR Code Usage

  • Location permissions may be requested during:
    • Initial setup, to determine the user’s country
    • QR code registration, to assist with address autofill
  • TipTapp does not continuously track user location.
  • When a QR code associated with a specific physical address is scanned, the system may associate that scan with the registered address only for the purpose of processing the tip request.
  • Location data is not used for advertising and is not shared with other users.

4. Anonymity & User Visibility

  • TipTapp is designed so that no direct contact information (such as phone numbers or email addresses) is shared between tippers and service providers.
  • During a tip request or approval, the other party may see:
    • The sender’s or receiver’s chosen profile display name
  • Display names are user-defined and do not require real-world identification.
  • No personal contact details are exposed through the platform.
  • While TipTapp secures its own systems, we are not responsible for data handling or breaches originating from third-party providers (e.g., Google, Stripe).

5. Wallet System, Fees & Funds

5.1 Wallet Balances

  • TipTapp operates a digital wallet system.
  • Users may top up their wallet balance and use it for future tips.

5.2 Fees

  • Payment processing fees are determined by Stripe.
  • Fees incurred during wallet top-ups may be proportionally allocated across subsequent tip transactions.
  • Service providers receive the tip amount minus applicable processing and withdrawal fees, which are disclosed at the time of withdrawal.

5.3 Interest & Platform Revenue

  • Users are not entitled to interest on wallet balances.
  • Any yield or financial benefit generated on pooled balances held by the payment processor is considered platform revenue and used to operate and maintain the service.

6. Withdrawals & Identity Verification

  • Service providers may use the app without identity verification.
  • Identity verification (KYC) is required at the time of withdrawal, as mandated by our payment processor.
  • Withdrawal minimums and fees will be displayed before confirmation.

7. Refunds & Cancellations

  • Tips: Tip requests are initiated by service providers and must be explicitly accepted by the tipper. Once accepted, tips are non-refundable.
  • Wallet Top-Ups: Refunds for accidental wallet top-ups may be requested only if funds have not been used for tipping.

8. Account Deletion & Data Retention

  • You can request account deletion by following the steps at /delete_account_request/ or by emailing info@tiptapp.cloud.
  • After confirming your request, account data will be scheduled for deletion within 30 days.
  • Any remaining wallet balance will be returned, subject to payment processor requirements.
  • Certain records may be retained longer where required by law or for fraud prevention.

9. Age Restriction

  • TipTapp is intended for users 18 years of age or older.
  • We do not knowingly collect data from minors.

10. Service Availability & Limitations

  • TipTapp is provided on an “as-is” and “as-available” basis.
  • We do not guarantee uninterrupted or error-free service.
  • We are not liable for:
    • Temporary outages
    • Network failures
    • Third-party service disruptions

11. Acceptable Use & Account Termination

We reserve the right to suspend or terminate accounts in cases of:

  • Fraud, money laundering, or suspicious financial activity
  • Abuse, harassment, or misuse of the platform
  • Inappropriate or misleading profile display names
  • Attempts to manipulate or exploit QR codes or wallet systems

12. Contact Information

13. Changes to This Policy

This policy may be updated as the platform evolves. Continued use of the app constitutes acceptance of the updated terms.